About Free Replacements
Fulfilled by fascinoz items, eligible items and few Seller Fulfilled items can be replaced at no extra cost through our Online Returns Centre provided certain conditions (as given below) are fulfilled..
Which items are eligible for a Free Replacement?
Fulfilled by fascinoz items, eligible items and few Seller Fulfilled items are eligible for free replacements. If the item you ordered arrived in a damaged/defective condition or was different from what was ordered, it will be eligible for a free replacement, provided the exact item is available with the same seller.
Note: If an eligible item is out of stock from the same seller, it cannot be replaced. Some products cannot be replaced due to their nature or other reasons.
What are the conditions for Free Replacement?
In order to be eligible for a free replacement, an item must be in stock with same seller (exact same item). The free replacement order will be shipped through Standard shipping. Once the original order is returned. Free replacements can be requested if the following conditions apply:
- Damaged item received
- Item is missing parts or accessories
- Item received is different from what was ordered
- Defective item/does not work properly
- A free replacement cannot be created for an item which was returned and replaced once earlier.
- If the item is missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.
However no Products will be accepted by the Seller if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
Shipping Speeds for Replacement Items
All replacement orders will be sent through standard shipping speed as it will take some time.
Standard shipping speed will be used to ship replacement orders.
We will ship the replacement order once we receive the original order.